Policy:
At The Hope House, we are committed to recognizing, respecting, and upholding every patient’s fundamental human, civil, constitutional, ethical, and legal rights. We aim to promote open, positive communication between patients and healthcare team members.
The Hope House does not exclude, deny, or discriminate against any individual based on race, color, sexual orientation, gender identity or expression, national origin, religion, marital status, socio-economic status, drug use, disability, or age. This applies to admission, participation, or receipt of services under any of its programs, whether conducted directly by The Hope House or through a partner organization.
This commitment complies with Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, and related regulations under 45 Code of Federal Regulations Parts 80, 84, and 91.
The Hope House also adheres to the policy of not limiting or refusing services based on age, except in situations where age is a relevant consideration for normal operations, medical appropriateness of care or to meet legal requirements.
Our approach is focused on tailoring patient care to the individual, improving outcomes, and ensuring patient rights are respected. We conduct our business in an ethical manner and have established policies to:
– Honor patient preferences, including decisions regarding the continuation or discontinuation of care.
– Uphold legal obligations
– Inform patients of their responsibilities in the care process
– Create and monitor systems to ensure the protection of patient rights
References:
American Hospital Association Patient’s Bill of Rights
Arizona Administrative Code Title 9 Chapter 10
Joint Commission Standards
Title VI of the Civil Rights Act of 1964
Section 1557 of the Patient Protection and Affordable Care Act
Procedures:
Every inpatient and outpatient of The Hope House will be provided with a copy of the Patient’s Rights to sign at admission to our facility.
At registration, patients also receive additional documents, such as facility policies and program rules.
To ensure clear communication, patients will have the right to ask questions about the policies during admission or during their treatment stay.
Patients and their representatives have the right to raise concerns about their care and submit a complaint or grievance, either in writing or verbally. These concerns will be addressed in accordance with The Hope House’s grievance procedure. Contact information for the Arizona State Department of Health Services is provided at request.
Patient Rights will be posted on the wall of the facility for review.